Standard Warranty
All MysteryByte custom systems include a standard 1 Year Parts and 3 Years Labour warranty. Covered repairs and diagnostic work are performed by MysteryByte at our Halifax shop.
What's Covered
- Hardware defects and component failures during the applicable parts warranty period
- Labour for covered repairs during the 3-year labour warranty period
- Diagnostic testing for covered warranty issues
- Installation of approved replacement components required for a covered repair
What's Not Covered
- Physical damage, liquid damage, abuse, misuse, accidents, or unauthorized modification
- Software problems, malware, corrupted data, or operating-system reinstallation unless caused by a covered hardware failure
- Normal wear, cosmetic damage, and consumable or maintenance items
- Data recovery, backup, or loss of customer data
Software service, OS reinstallation and other non-warranty work may be available as a paid service.
Support Beyond the Standard Warranty
The written warranty above is the guaranteed coverage included with your MysteryByte system. Our relationship with customers does not necessarily end when that period does.
Where practical, MysteryByte may continue to assist with troubleshooting, diagnostics, component identification, and manufacturer warranty or RMA support after the standard MysteryByte warranty period.
Support provided outside the standard warranty is offered as a courtesy and does not extend or replace the written warranty terms. Manufacturer warranty coverage varies by component and manufacturer.
Manufacturer Warranties
Many individual components may carry manufacturer warranties that extend beyond MysteryByte's standard parts warranty.
Where manufacturer coverage remains available, MysteryByte can help identify the component, diagnose the issue, and assist with the warranty/RMA process where practical.
Before Bringing In a System
- Back up important data whenever possible
- Bring the complete system and any relevant power adapters or accessories
- Tell us what happened and when the issue began
- Have your invoice or system information available if possible
Questions or Need Help?
Use our contact form for warranty questions, troubleshooting, or support. Include your system or invoice details when available.