Hot Swap: A defective component is swapped for a new or equivilant item that is currently in stock. Applies to most motherboards, major RAM brands, hard drives, optical drives. The device must be tested by MysteryByte staff and be in stock before any exchange is made.

Temp Part: An item that is loaned to the customer while their defective part has been sent back to manufacturer for repair. When the repaired product returns, the items are exchanged.

Pixel Policy: Within 14 days, there must be more than 2 dead pixels (otherwise stuck pixels may be repaired through software) in the centre quadrant of the monitor for warranty processing. After 14 days each individual manufacturer pixel policy will apply for warranty processing.

Part exchange: The part must be fully tested by MysteryByte staff before giving a refund or replacement.

RMA: Return Merchandise Authorization is when a defective item has been returned to the manufacturer for repair or replacement. A RMA may take up to 4 weeks, temporary parts may be available.

OEM: This usually refers to an item that is bundled with minimal or no packaging and normally carries a 1 year waranty from the sticker date, found on the product.

Warranty Sticker: Square white sticker identifies product date for warranty purposes.

Merchandise can be returned for a full refund or current sales price whichever is lower (within 5 business days) and must be accompanied with the original invoice. No refunds on Special order items & Software.

Return Merchandise Authorization (RMA)

STEP 1: If you have received a defective item, please complete the RMA REQUEST FORM below. If you are unsure whether the part is defective, please contact technical support as we may be able to easily fix the problem over the phone or through email saving you time and money.

STEP 2: Once your RMA REQUEST FORM has been submitted, the RMA Department will issue an RMA number. Display this number clearly on the outside of the package when sending the defective item back to us.

STEP 3: Ship the defective unit prepaid to the following address:

Mysterybyte Computers
38 St. Margaret's Bay Rd.
Halifax, N.S. B3N 1J7

Attention: RMA Department

RMA# _________________  

STEP 4: The defective unit will be tested by our technicians before being sent off for warranty. If the unit is found to be defective, we will send it away for replacement. If the unit is Not defective, it will be sent back at the customer’s expense. As soon as the replacement unit arrives, we will ship it back to you at our expense.

Please Note: All items that have been tampered with or physically damaged will not be under warranty, and will be sent back at customer’s expense.

We can RMA products for you that still carry a manufacturer's warranty even if you did not originally purchase the product from us for a service charge.

Online RMA Request Form
Please fill in all applicable information below.