Policies and Warranty

Sales Information

Sales Policy: Prices and availability are subject to change without notice. Most products can be returned within 5 business days for the invoiced price or current listed price, which ever is lower. Items must be in original packaging and in re-sellable condition. No refunds on special order items, non-resealable blister packs, user activated software and products registered with the manufacturer.

Service Information

Service Policy: The customer is responsible to backup their data before work is started at our service shop. We can not be held liable for lost customer data. Please remember to backup often.

Warranty Information

Warranty Policy: Some items are only warrantied through the manufacturer after 14 days, MysteryByte warranties most products for 1 year from sticker date. Please use the MB white reference sticker date code found on most parts for warranty, the warranty ends 1 year from sticker date. All warranties are honoured in-store and shipping expenses to MysteryByte for warranty purposes are the responsibility of the customer. Warranty is voided on physically damaged products such as; bent cpu or mainboard pins, burnt ram goldfingers and mainboard trace scratches. If a customer has problems getting additional warranty coverage direct from the manufacturer, please contact us and we will do our best to service you.

Terms

Hot Swap: A defective component is swapped for a new or equivilant item that is currently in stock. Applies to most motherboards, major RAM brands, hard drives, optical drives. The device must be tested by MysteryByte staff and be in stock before any exchange is made.

Temp Part: An item that is loaned to the customer while their defective part has been sent back to manufacturer for repair. When the repaired product returns, the items are exchanged.

Pixel Policy: Within 14 days, there must be more than 2 dead pixels (otherwise stuck pixels may be repaired through software) in the centre quadrant of the monitor for warranty processing. After 14 days each individual manufacturer pixel policy will apply for warranty processing.

Part exchange: The part must be fully tested by MysteryByte staff before giving a refund or replacement.

RMA: Return Merchandise Authorization is when a defective item has been returned to the manufacturer for repair or replacement. A RMA may take up to 4 weeks, temporary parts may be available.

OEM: This usually refers to an item that is bundled with minimal or no packaging and normally carries a 1 year waranty from the sticker date, found on the product.

Warranty Sticker: Square white sticker identifies product date for warranty purposes.

Cables

  • Manufacturer
  • MB Warranty
  • Warranty through Manufacturer
  • Charge After 1 Year
  • Blue Diamond
  • 1 Year
  • N/A
  • N/A
  • Star Tech
  • 1 Year
  • N/A
  • N/A

Cases

  • Manufacturer
  • MB Warranty
  • Warranty through Manufacturer
  • Charge After 1 Year
  • Coolermaster
  • 1 Year
  • Limited 1 Year
  • N/A
  • Nikao
  • 1 Year
  • N/A
  • N/A

Flash Memory

  • Manufacturer
  • MB Warranty
  • Warranty through Manufacturer
  • Charge After 1 Year

Hard Drives

  • Manufacturer
  • MB Warranty
  • Warranty through Manufacturer
  • Charge After 1 Year

Laptops

  • Manufacturer
  • MB Warranty
  • Warranty through Manufacturer
  • Charge After 1 Year
  • Asus
  • 1 Year
  • Limited 2 Year
  • N/A
  • MSI
  • 1 Year
  • Limited 2 Year
  • N/A

Logitech Products

  • Product
  • MB Warranty
  • Warranty through Manufacturer
  • Charge After 1 Year

Monitors

  • Manufacturer
  • MB Warranty
  • Warranty through Manufacturer
  • Charge After 1 Year

Motherboards

  • Manufacturer
  • MB Warranty
  • Warranty through Manufacturer
  • Charge After 1 Year

Optical Drives

  • Manufacturer
  • MB Warranty
  • Warranty through Manufacturer
  • Charge After 1 Year
  • LG
  • 1 Year
  • N/A
  • N/A
  • LiteOn
  • 1 Year
  • N/A
  • N/A
  • Pioneer
  • 1 Year
  • N/A
  • N/A
  • Plextor
  • 1 Year
  • N/A
  • N/A
  • Samsung
  • 1 Year
  • N/A
  • N/A

Other

  • Manufacturer
  • MB Warranty
  • Warranty through Manufacturer
  • Charge After 1 Year
  • Airlink
  • 1 Year
  • N/A
  • N/A

Power Supplies

  • Manufacturer
  • MB Warranty
  • Warranty through Manufacturer
  • Charge After 1 Year
  • Generic/Nikao
  • 1 Year
  • N/A
  • N/A

Processors

  • Manufacturer
  • MB Warranty
  • Warranty through Manufacturer
  • Charge After 1 Year
  • AMD OEM
  • 30 Day
  • N/A
  • N/A
  • AMD Retail
  • 1 Year
  • 3 Year
  • $25
  • Intel OEM
  • 14 Day
  • N/A
  • N/A
  • Intel Retail
  • 1 Year
  • 3 Year
  • $25

RAM

  • Manufacturer
  • MB Warranty
  • Warranty through Manufacturer
  • Charge After 1 Year

Video Cards

  • Manufacturer
  • MB Warranty
  • Warranty through Manufacturer
  • Charge After 1 Year

If the customer registered their product, hot swapping replacements or temprary cards are no longer available.
In most cases the manufacturer will only ship to the customers address.

Warranty Information

Trademark Information:
AMD, the AMD Arrow logo and combinations thereof are trademarks of Advanced Micro Devices, Inc. Intel® and Pentium® are registered trademarks of Intel Corporation. Microsoft, Windows, and the Windows logo are trademarks, or registered trademarks of Microsoft Corporation in the United States and/or other countries. All other logo's and trademarks presented are owned by their respective companies.

Miscellaneous Information:

Please see our terms and conditions of sale, limited warranty and return policy. This Web site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this Web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. MysteryByte Computers may also make improvements and/or changes in the products and/or the programs described on our web site at any time without notice. MysteryByte Computers assumes no responsibility regarding the accuracy of the information that is provided and use of such information is at the recipient's own risk. MysteryByte Computers provides no assurances that any reported problems may be resolved with the use of any information that MysteryByte Computers provides.

Global Availability:
MysteryByte Computers products, programs and/or services may not be available in all locations. Consult your local MysteryByte Computers store for information regarding the products, programs and services which may be available to you.

Products and Services:
MysteryByte Computers's obligations with respect to its products and services are governed solely by the agreements under which they are provided. If you obtain a product or service from MysteryByte Computers off this web site that is provided without an agreement, that product or service is provided "AS-IS" with no warranties whatsoever, express or implied, and your use of that product or service is at your own risk.

Liability:
In no event will MysteryByte Computers be liable to any party for any direct, indirect, special or other consequential damages for any use of this web site, or on any other web site linked to from ours, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise. All information is provided by MysteryByte Computers on an "As Is" basis only.

Customer RMA

Merchandise can be returned for a full refund or current sales price whichever is lower (within 5 business days) and must be accompanied with the original invoice. No refunds on Special order items & Software.

Return Merchandise Authorization (RMA)

STEP 1: If you have received a defective item, please complete the RMA REQUEST FORM below. If you are unsure whether the part is defective, please contact technical support as we may be able to easily fix the problem over the phone or through email saving you time and money.

STEP 2: Once your RMA REQUEST FORM has been submitted, the RMA Department will issue an RMA number. Display this number clearly on the outside of the package when sending the defective item back to us.

STEP 3: Ship the defective unit prepaid to the following address:

Mysterybyte Computers
38 St. Margaret's Bay Rd.
Halifax, N.S. B3N 1J7

Attention: RMA Department

RMA# _________________

STEP 4: The defective unit will be tested by our technicians before being sent off for warranty. If the unit is found to be defective, we will send it away for replacement. If the unit is Not defective, it will be sent back at the customer’s expense. As soon as the replacement unit arrives, we will ship it back to you at our expense.

Please Note: All items that have been tampered with or physically damaged will not be under warranty, and will be sent back at customer’s expense.

We can RMA products for you that still carry a manufacturer's warranty even if you did not originally purchase the product from us for a service charge.

Online RMA Request Form

Please fill in all applicable information below.

Name :  
Email :  
Phone :  
Invoice Number :  
Product :  
Model :  
Serial Number :  
Sticker Date :
Sticker Number :
Problem Description:
(please include error codes obtained or
a detailed description of any or all
troubleshooting done to determine that
the part is defective)
 
     

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